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General Terms and Conditions

Regarding the present terms and conditions

In the present general terms and conditions, "us" and "ours" stand for Girl and Boyshop, and "you" for the customer.

Recognition of the conditions

The customer has taken note of the general conditions listed here and agrees with an order that agrees. The terms and conditions govern the contractual relationship between Girl and Boyshop and their clients, and both parties accept them without reservation.

Payment

Credit card via PostFinance
A simple and absolutely secure way to pay for your purchases via MasterCard, VISA or American Express. The transactions are carried out by PostFinance. For reasons of discretion, the name of our online shop does not appear on your credit card statement, but "Company Abegg-Xhandel".

PostFinance (PostFinance Card or e-finance)
With PostFinance, you can pay conveniently, securely and free of charge with your e-finance contract or PostFinance Card. The amount of your order will be charged directly to your account on the day the goods are delivered.

PayPal
PayPal is the online payment service that lets you pay securely, easily and quickly in online stores. Your bank or credit card details are only deposited with PayPal. That`s why they are not sent over the Internet every time you shop online. For discretion reasons, the name of our online shop does not appear on your credit card statement, but rather "PAYPAL * ABEGG-XHANDEL".

TWINT via PostFinance
TWINT is a wholly-owned subsidiary of PostFinance, with this digital wallet system that works thanks to an app for smartphones (iOS or Android). TWINT does not need credit or debit cards and works with any postal or bank account, as well as telecoms providers, just like paying with cash in a traditional wallet: first load money, then spend.

Vorlasse / Transfer
Pay the amount of your order in advance to our account. The goods will be delivered to you immediately after receipt of payment. Please use a red payment slip for your transfer.

Bank: Berner Kantonalbank
Deposit for: Abegg-Xhandel, Gerechtigkeitsgasse 41, 3011 Bern
IBAN: CH30 0079 0016 5823 8861 0 / BIC: KBBECH22XXX

To simplify the execution of your order, we ask you to enter your order number on the payment slip.

Orders for which no payment is received will be automatically canceled after 30 days.

Delivery and shipping costs

Deliveries in Switzerland and to Lichtenstein
All orders are shipped via PostPac Priority. The customer automatically receives the tracking number of the parcel to track it. Girl and Boyshop takes no responsibility for lost or stolen packages.

Deliveries abroad
Our packages are delivered by Swiss Post. Delivery time: usually within 2 to 3 working days from the delivery date.
The orders which are shipped abroad are without import duties such as sales tax and / or customs fees. These costs will be charged to you after the customs clearance at the state tariff.

We ship to the following countries: Germany, France, Italy, Netherlands, Austria, Switzerland, Lichtenstein, United Kingdom.

Takeover in the Warehouse
You have the possibility to pick up your order in our shop in Bern. Place your order and select "pickup" for the delivery type.
Our address for the collection of goods: Girl and Boyshop, Gerechtigkeitsgasse 41, CH-3011 Bern.

Discretion and confidentiality

Discretion is one of the cornerstones of our company.
The ordered products are delivered in neutral packaging without any advertising stickers.
Sender: "Abegg-Xhandel, Gerechtigkeitsgasse 41, CH-3011 Bern".
All personal data will be treated confidentially.

The Products

Illustrative illustrations and / or photos of sales products are not covered by the contractual agreements. If deviations to the original products occur, Girl and Boyshop takes no responsibility. Especially due to different color settings, color deviations can occur. Technical information and links are purely informative. Technical specifications and / or the contents of delivered goods may also differ from the manufacturer`s information or information on the Internet.

Prices

The amount charged to the customer corresponds to the price of the order confirmation, which also includes the possible fees and discounts. The prices listed on the order confirmation are binding. This also applies in the event of a deviation between the order date and the time of delivery of the goods. If by mistake a wrong price of a commodity has been indicated, then Girl and Boyshop reserves the right to change the price after consultation with the customer, or if desired by him, to cancel the order.

Swiss VAT is included in our prices when the price is displayed in Swiss Francs (CHF). For shipments abroad our prices are based on Swiss Francs "HT" (without VAT), ie without Swiss VAT. In the case of a delivery abroad, we will not charge VAT, but the customs authorities of the supplier countries concerned are entitled to check the consignments and charge any customs duties and VAT (country-specific tariffs).

Order

A binding order without termination options is deemed to be completed as soon as the customer presses the "Order" button on the confirmation page. By placing the order you formulate an offer for the selected goods. We reserve the right to accept or decline this offer. The company Abegg-Xhandel (Girl and Boyshop) confirms the customer`s acceptance of the order and the further course to the e-mail address that the customer specified when posting on the website. This confirmation is legally binding as soon as the customer receives an e-mail from girl-boyshop.ch indicating "In progress" or "Sent". This email is a purchase agreement between you and Girl and Boyshop. Girl and Boyshop reserves the right to refuse an order in the event of disputes with a customer regarding payment of previous orders. If errors occur in the information about the recipient, Girl and Boyshop can not be held responsible for any non-delivery of the ordered goods (s).

By placing your order you confirm your age of at least 18 years or more.

Date of Delivery

For goods from stock Girl and Boyshop guarantees a delivery time of 24 to 48 hours. If the goods are not in stock at the time of ordering, the delivery time depends on the availability of the goods (s) at the distributors / manufacturers. Normally, a delivery period of 4 to 10 days must be expected in this case. For each order, Girl and Boyshop will attempt to determine an expected delivery date and / or delivery date specified by the distributor / manufacturer. The customer can request an estimated delivery time of his order by e-mail at any time.
possession of title
Girl and Boyshop remains, until full payment of the relevant invoice, the owner of all delivered goods (s).
Damage to delivery and delivery errors
Any transport damage (such as damaged packaging) must be reported to the deliverer immediately upon delivery. Otherwise, the customer assumes responsibility and any damage is at his expense.

Goods that have been delivered by mistake or too much must be returned immediately, or at the latest within 7 days. In case of non-return the goods will be charged.
cooling off period
Girl and Boyshop grants a withdrawal period of 14 calendar days from the date of delivery and undertakes to take it back as long as it has not been damaged or opened and is still in its original packaging (undamaged control labels, not detached / demolished / cut, etc.)

For returns of goods, we charge a processing fee of 20% of the value of the goods (at least CHF 20.00).

The right of withdrawal can not be applied to contracts for goods delivered abroad, laundry and all cosmetic products (lubricants, creams, detergents, etc.).

If you have purchased an item and would like to exercise your right of withdrawal or return, this e-mail must be sent.

Return

When returning a wrong delivery, a defective product, etc., a return request is obligatory. All inquiries must be made by e-mail.

The defective products and products under warranty will be replaced by identical and new products, if this product is still available. If not, you will receive a credit or a replacement product will be suggested.

The return costs are in all cases at your expense.

Warranty

The electrical and electronic products offered by Girl and Boyshop are guaranteed by the manufacturer for 2 years from the date of delivery. The other products are not covered by any guarantee. In the event of repair or replacement of a defective product, an extension of the warranty or an extension of the warranty period is excluded.
Our responsibility
The present "General Terms and Conditions" set out all duties and responsibilities.

We are not bound by any warranties, terms and conditions or other dispositions set forth in this Agreement.

All warranties, obligations or other dispositions relating to the goods or services of this Agreement shall be excluded by any implied, statutory or otherwise disclaimer (including any conditions as to quality, purpose and due diligence) of unspoken or implied dispositions. Girl and Boyshop can under no circumstances guarantee goods that are not in accordance with your intended specifications.

According to the present contract, neither damage (including carelessness), lost wages or profits, loss of contract or data, direct or indirect loss and damage of any kind, responsibility, breach of contract or anything else can be accepted. Our total responsibility in the event of non-compliance with the contract (including carelessness) or for other reasons can not exceed the amount you owe us for the goods or service provided.

We can not be held responsible for any loss or damage caused by circumstances beyond our control. Similarly, for any damages suffered or suffered as a result of our late performance of any of our obligations or failure to comply with all or part of the contract. In case of delay we will fulfill our obligations as soon as possible.

Girl and Boyshop can not be responsible for damages of any kind, that is material, non-material or physical, due to poor functioning or incorrect handling of the goods sold. This also applies to any changes to the goods delivered by the manufacturer. The responsibility of Girl and Boyshop is limited to the amount you owe us for the goods or service provided. It will not be questioned if there are minor errors or omissions that may occur despite all precautionary measures taken.

Data Protection

Consult our privacy policy on our privacy page.

Disputes

This contract is subject to Swiss law. In case of disputes Girl and Boyshop reserves the right to determine the location of the court.
Other cases
For all other cases not included in this contract, the Code of Obligations is applied.

As of: 15.02.2019